Does the TracPatch App/devices work on my phone/smart device?

The TracPatch System is supported by Google Chrome, Mozilla Firefox, and Microsoft Edge on devices using, at minimum, Windows® 8 and MacOS® 11 Apple and is compatible with mobile smartphone devices and operating systems below:

Mobile Application - Operating System, RAM and Internal Memory

o   iOS™: OS version 12 and above. (Apple iPhone 10 and above with minimum 32 GB of memory).

o   Android®: OS version 8.0 and above with minimum 2 GB RAM and 16 GB phone memory.

iPhone, and iOS are Registered Trademarks of Apple Corporation. Android and Windows are Registered Trademarks of Google LLC.

How do I sign up?

TracPatch requires a referral from your healthcare provider. Please refer to the Patient Eligibility and Self Registration Guide given to you by your healthcare provider to learn more about eligibility and initial registration. Your healthcare provider will provide you with a unique HP Provider Code that will allow you to register under their plan of care.

What consents or permissions does the patient have to agree to in order to use TracPatch?

o   TracPatch Terms and Conditions for data sharing

o   Telemedicine consent to authorize audio visual conversations with your healthcare team or TracPatch Customer Support

o   Media consent form allowing TracPatch health to de-identify user information, display images and quotes for marketing purposes. 

You can request a hard copy of the Patient Consents by contacting Customer Support.

Check your phone app settings for TracPatch Health to understand the status of requested permissions. View the Troubleshooting Guide to understand how app permissions allow optimal use of the TracPatch Knee Patient App.

What will TracPatch Health do with user data?

Data is encrypted using commercially available technology and stored on a private and secure server indefinitely or until the user withdrawals consent. TracPatch Health does not disclose any identifiable user information to third parties and reserves the right to use de-identified information for any purpose except where required to do so by applicable law.

How long do users have access to view data and use the Patient App?

Once a patient user is registered and logged in, the account becomes active for 90 days after scheduled intervention procedure or surgery. The account can be deactivated when the devices and charging equipment are returned using the End of Care Green Recycling procedure. 

Once the devices are returned, TracPatch can no longer collect data, but you may still be able to submit information using the Patient Features Menu homepage per provider’s instruction.

The account will automatically deactivate after 120 days, and the data will be archived and stored. Accounts can be reactivated if indicated by healthcare professionals.

How can TracPatch help the healthcare professional and the patient user coordinate and communicate regarding treatment, recovery goals and care planning?

TracPatch Knee Patient app communicates with wearable devices to display and track patient progress toward recovery goals and provides patient data to the referring healthcare professional via a dashboard.

TracPatch Knee Patient app helps the patient meet recovery goals of better pain management, better function, or return to activities. It can be used to empower the patient’s journey by using recovery data to collaborate with the healthcare professional team while staying connected with the team throughout recovery.

How much does the patient pay to use TracPatch?

Healthcare provider and the patient will discuss and agree upon individual responsibility. If the healthcare provider/organization is billing a patient’s insurance, the qualified provider must establish an active treatment plan, determining patient criteria for billing, and develop ongoing documentation to justify the reasonableness and necessity for the intervention.

The healthcare professional and/or organization must ensure patients understand their responsibility for cost-sharing and/or co-payments associated with the remote monitoring intervention:

o   Patient deductibles/co-insurance/co-payments do apply to outpatient based remote monitoring services and are based on specific individual health plan policies.

o   Patient annual deductible limits apply and coordinating remote monitoring services with any other intervention or surgical procedure will affect total patient financial responsibility for services rendered.

o   Patients with Medicare or Medicare Advantage plans are subject to a co-insurance charge after their Part B deductible is met. If supplemental insurance is available, this may be used to cover the cost of these expenses. Some Advantage plans may have a co-payment associated with these services.

What happens if a procedure/surgery is cancelled or re-scheduled? Can the user decide to stop using TracPatch at any time?

Please contact the healthcare professional to discuss changes to TracPatch enrollment, or if a user desires to stop using TracPatch. Customer Support will send an End of Care Recycling Kit to collect devices and charging equipment when a plan of care is discontinued.

Do I have to return the TracPatch devices and charging equipment?

Yes. TracPatch Customer Support will automatically send an End of Care Recycling Kit to the user as part of the standard process for all accounts. The devices and charging equipment should be collected at the end of use according to the End of Care Green Recycling program. 

Visit  tracpatch.com/green to learn more about the TracPatch Green Recycling program focused on responsible recycling of lithium-ion batteries.

What happens if I forget my login or password information?

o   The email address you used at registration is your login name.

o   You can request a new password using “Forgot Password” option on the login page.

o   You can change your password at any time within the My Profile section of the app.

o   You can also send a request to, Support@tracpatch.com and we can reset it for you.

Please refer to the information contained in the Patient User Manual for more information.

You can also review the Indications for Use (IFU), Patient Eligibility and Self Registration Guide and the initial setup instructions within the device assembly kit.

 Visit our website at tracpatch.com/patients  to learn more.

How long do I have to wear TracPatch and use the App?

The timeframe to wear the device is tailored to individual recovery goals discussed with the healthcare provider. TracPatch data shows most patients wear the device for about 16 hours a day, 7-14 days before surgery and after surgery for approximately 60-90 days

Devices should be worn during daily active hours and removed from the ADP holders during sleep or a prolonged period of inactivity (6 hours or more).

The healthcare provider will also determine when your enrollment period will end and when you will be able to discontinue use of TracPatch.

How and when will the device collect and refresh the data?

The data will be updated automatically each time the patient selects the “Refresh” icon in the app. Otherwise, TracPatch App permissions allow the TracPatch devices to upload data in two ways:

o   Active streaming mode automatically updates the information every time the patient submits information into the Patient App i.e. Progress Test, Exercises, Pain Scores, Surveys, Photos.

o   Passive streaming mode refreshes the data i.e. Steps, Temperature, Daily leg position, in 3–5-minute cycles.

How often do I change my ADPs?

The TracPatch Assembly kit contains enough upper and lower ADPs to allow for a typical wear time for each ADP to be 10-14 days to cover 90 days of TracPatch Use.

ADPs should be changed every 10-14 days and replaced with new patches.

If you feel the ADP placement is inaccurate, please view the placement tutorial located on the website for best practices and contact TracPatch Customer Support for assistance.

How can I get more ADPs if I run out?

Sometimes, individuals require more ADPs than the allotment provided within the Assembly Kit. In this case, let your healthcare provider know that you are running low on supplies.

You and your healthcare provider can decide on the best course of action to determine your need for more ADPs or supplies.

What happens if I develop skin irritation when using TracPatch?

It is common for people to experience mild tingles and itchiness while wearing the ADPs, particularly in the first 24 to 48 hours of use. If the itchiness persists or you experience a rash, contact your healthcare professional immediately so they can evaluate the issue. Please contact TracPatch Customer Support via the Contact Feature on the app so appropriate follow-up and care coordination can occur.

How and when should devices be calibrated.

Devices should be calibrated at initial placement and every time new Adhesive Disposable Patches (ADP) are placed.

TracPatch offers two methods of calibration based on your initial and ongoing daily progress test submission. Contact TracPatch Customer support with questions.

Why is daily submission of a Progress Test recommended?

TracPatch Health tracks the daily recovery of patients undergoing knee related treatment and uses the daily Seated Heel Slide Progress test to display data and trends to the patient and their healthcare provider. It is designed to monitor a patient’s progress toward the overall goals and provide the healthcare provider with a window into the patient’s progress in between in-person appointments.

What happens if therapy exercises are different than the TracPatch exercises? What happens if prescribed exercises cannot be completed?

Talk with your referring healthcare provider about what exercises are appropriate.  Collaborate with additional members of your team, i.e. physical therapy, to incorporate TracPatch into your treatment plan.

Contact Customer Support for questions and review the Troubleshooting Guides for assistance with completing exercises.

Is TracPatch waterproof?

TracPatch meets a water-resistant standard, as set by the FDA. To ensure best quality data collection, TracPatch recommends removing the devices when submerging the affected leg underwater or in water for a prolonged period, i.e. bathing, swimming, showering.

See the Use Instructions located at the bottom of the webpage at tracpatch.com. If your device gets water inside of it, contact TracPatch Customer Support for assistance.